Job Category

: Technology

Designation

:Entry Level

Job Level

:

Department

:Technical

Job Type

:Regular

Job Location

:Nepal

Reports To

:Tech Lead

No of Vacancy

:2

Experience

:At least 2 years

Adex International – a global enterprise (ISO 9001:2015, ISO/IEC 27001:2013 certified company) has as an integrated portfolio of IT products and services to provide the best solutions and help businesses meet their objectives.

Responsibilities

    • Assist webinar speakers with the setup of their systems, including computers, microphones, cameras, and other relevant equipment
    • Manage the webinar platform, ensuring that all technical aspects are configured correctly for each event
    • Provide real-time technical support during webinars, addressing any issues that arise promptly and effectively
    • Monitor webinars, ensuring smooth operation and intervening as necessary to resolve technical problems
    • Moderate webinars as required, including managing participant interactions, handling Q&A sessions, and ensuring a professional and engaging experience
    • Collaborate with the IT and events teams to develop and refine webinar processes and best practices
    • Conduct pre-webinar tests with speakers to ensure all equipment is functioning correctly
    • Document and report technical issues, providing insights and recommendations for future improvements
    • Stay up to date with the latest webinar tools and technologies, recommending upgrades and enhancements as needed

Skills

    • Proven experience in technical support, particularly with webinar platforms (e.g., Zoom, Webex, GoToWebinar)
    • Strong knowledge of audio/visual equipment setup and troubleshooting
    • Excellent problem-solving skills and the ability to think quickly under pressure
    • Outstanding communication and interpersonal skills, with the ability to assist non-technical users effectively
    • Ability to work ET hours (Monday to Friday) and occasionally support outside regular hours for special events
    • Strong organizational skills and attention to detail
    • Familiarity with remote desktop tools and technical support software

Qualifications

    • Bachelor’s degree in Computer Science, Engineering, or a related field
    • 2 years of professional experience as a support engineer

Apply for this position

    Why Join us?

    Adex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We carefully select candidates, test them for technical competency and emphasize on communication skills.

    • Great Learning & Development Opportunities
    • Industry Leading People and Policies
    • Work-life Balance
    • Fun and Learning Fridays
    • Employee wellbeing
    • Interesting compensation and benefits
    • Stellar opportunity to work with the rising company
    • A fast-paced tech environment
    • Weekends off (Saturday & Sunday)
    • Attractive Fringe benefits

    How to Apply?

    We’re always on the hunt for awesome, supercharged people who want to join our squad and bring their ninja skills to the table. So if you’re a powerhouse of talent and excitement, come hang out with us and let’s rock this team thing together!
    To apply, mail your updated resume on careers@adex.ltd.